The Challenge
In the staffing industry, compliance risk scales with volume. The client's distributed teams managed thousands of I-9s weekly across multiple operating companies, each with its own onboarding workflows and technology stack. Before WorkRight, maintaining compliance meant juggling paper files, overnight mail, and limited visibility into errors or completion status.
- Manual, Paper-Heavy Process: Physical I-9s shipped from field offices to headquarters for audit and retention.
- Fragmented Oversight: Central compliance teams lacked real-time access to completion, reverification, and audit data.
- Complex Integrations: Multiple ATS and HRIS systems, including Bullhorn and SmartERP, required bidirectional data flow and validation.
- Delay and Constraint: High-volume onboarding demanded reliability across dozens of locations and operating companies.

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