The Challenge
At a leading university, I-9 compliance has to move with the academic calendar. Hiring volume rises around the fall, reverifications come due around semester timelines, and certain employee populations require closer monitoring around temporary work authorizations. The challenge was not simply moving away from paper. It was reducing the manual effort required to correct errors, track status, and keep work moving when the person closest to the process was unavailable.
- Academic Hiring Cycles: Hiring and reverification activity clustered around semester starts, creating sharp periods of compliance volume
- Distributed Team Coverage: Multiple hiring groups needed visibility into I-9 status, next steps, and outstanding actions.
- Manual Follow-Up Burden: The team spent significant time correcting errors, tracking status, and chasing incomplete records.
- Reverification Risk: Temporary work authorization required timely monitoring, follow-up, and documentation before deadlines passed.
The Solution
Compliance execution became easier to manage across semester-driven hiring and reverification cycles
Standardized I-9 workflows across faculty, staff, administrators, adjuncts, and other employee groups
Manual follow-up decreased as new hires received clearer instructions and built-in completion requirements
Guided completion controls that reduce avoidable errors before forms move forward
Reduced delays and handoff risk during absences, allowing compliance tasks to continue without bottlenecks
Centralized access to compliance information so team members can step in without relying on one person's availability
Work authorization tracking became more visible for employee populations requiring closer monitoring
Automated reminders and visibility into reverifications and work authorization timelines
During an E-Verify review, the team was able to quickly produce documentation and respond effectively, supported by both the platform and legal expertise.
testimonials
"The level of support we were able to get from the legal team… that's not something you find everywhere."
— Senior Program Manager
